Shipping and returns
Buying from us
Purchases go through our Chrono24 or Grailzee listings, and those platforms’ shipping, escrow, and buyer-protection terms apply to the sale. In practice that means the watch ships fully insured and signature-required, and you have the platform’s inspection window to raise a problem.
For direct sales arranged with us, the watch ships fully insured for its full value, signature required, with tracking sent the day it goes out. We don’t leave watches with couriers unattended and we don’t ship to addresses that don’t match the payment.
Returns on direct sales: if the watch isn’t as described, tell us within three days of delivery and send it back in the same condition; we refund in full including return shipping. Buyer’s remorse returns are case by case — ask before you buy and we’ll tell you where we stand.
Selling to us
We send a prepaid, fully insured, signature-required label. Pack the watch in a rigid box with padding, not a padded envelope. The watch is insured in transit both ways, and if we can’t agree on a number after inspection it goes straight back to you at our cost.
Local
Los Angeles buyers and sellers can meet in person. We meet in public, typically at a bank branch, and either party is welcome to bring someone.